IMPORTANT INFO

Cairns river boarding tours are physically demanding, white water adventures. For your own protection, there’s a number of compulsory requirements for individuals wishing to participate. There’s also some important information that you need to know before you book. The facts are below for easy reference. Please don’t hesitate to call us with any queries on 0427 364 311.

PARTICIPANT REQUIREMENTS

Age 16+

The minimum age to participate in one of our Cairns river boarding tours is 16. There must be participating guardian consent, if you’re under 18 years of age.

The minimum age to participate in one of our Cairns river boarding tours is 16. There must be participating guardian consent, if you’re under 18 years of age.

Fitness

A medium level of fitness is required. We’re not talking triathlete. We’re talking being able to walk in and out of rainforest river areas and carry your own equipment.

A medium level of fitness is required. We’re not talking triathlete. We’re talking being able to walk in and out of rainforest river areas and carry your own equipment.

Swimming

You must be able to swim, to participate in a Cairns river boarding tour. Life jackets are provided but this is an in-water adventure, which requires you to swim.

You must be able to swim, to participate in a Cairns river boarding tour. Life jackets are provided but this is an in-water adventure, which requires you to swim.

Language

All participants need to have a comprehensive understanding of the English language. Our guides are not multilingual, so this is for your safety.

All participants need to have a comprehensive understanding of the English language. Our guides are not multilingual, so this is for your safety.

PROFESSIONAL GUIDES & EQUIPMENT

Rapid Boarders use professional river guides on all Cairns river boarding tours. Our guides are experienced and trained in river boarding, river guiding and river safety. We use first class equipment on our Cairns river boarding tours, including but not limited to Fluid Anvil river boards, life jackets, helmets, knee and shin guards, wetsuit pants and fins. Your safety is our priority. If you have any queries or concerns, please contact Rapid Boarders on 0427 364 311 or info@rapidboarders.com.au

IMPORTANT INFORMATION

Cairns river boarding tours are a physically demanding white water adventure. For your own protection, there are a number of compulsory requirements for individuals wishing to participate in this day tour.

All participants have to complete water confidence training, which will involve swimming a grade 2 rapid, prior to the boarding tour. If unable to complete the training for whatever reason, individuals will not be able to participate in the Cairns river boarding tour.

Every participant must sign a liability release form prior to commencing boarding or swim training. Passengers under the age of 18 years must have a parent or guardian sign on their behalf.

Should you wish to sight a copy of our liability release and medical questionnaire prior to booking, please contact Rapid Boarders on 0427 364 311 or info@rapidboarders.com.au

If full payment is not made at the time of booking, credit card details are needed to secure the booking, the remaining balance can be paid on the tour.

CANCELLATION POLICY

Cancellations made less than 48 hours before travel will attract a 50% cancellation fee at the Operator’s discretion. Cancellations made less than 24 hours before travel will attract a 100% cancellation fee and no refund at the Operator’s discretion. Booking rescheduling made less than 72 hours before travel may be subject to a re-booking fee (payable immediately upon rebooking).

If a customer fails to be at the allocated pick up location at the allocated pick up time, they will be considered Fail to Load and will attract a 100% cancellation fee, should only a deposit have been paid the credit card held by Rapid Boarders will be charged the remaining balance.

MEDICAL CONDITIONS & REQUIREMENTS

Please note some medical conditions, impairments or disabilities may exclude participants from boarding for safety reasons (eg pregnancy).

Participants should disclose any medical conditions (including food allergies) at time of booking. Any uncertainty of medical/ physical conditions, we recommend you seek advice of a medical practitioner prior to booking.

To participate in a Rapid Boarders Cairns river boarding tour, you MUST be able to answer YES to the below statements:

  • I am a confident swimmer
  • I am medically and physically fit
  • I will have my A-game on, that means no drugs or alcohol
  • I can understand basic English instructions

If you can’t give a definite YES answer to all four of the above statements, or have any questions on restrictions, please feel free to contact us.

Any participant found to under the influence of alcohol or drugs will be unable to take part in the tour.

CHANGE OF ITINERARY AND/OR PRICES

RAPID BOARDERS PTY LTD Reserves the right to change itinerary or prices at any time without notice. Rapid Boarders reserves the right to cancel or amend any tour due to certain conditions and limitations; including but not limited to dangerous conditions and insufficient client numbers.

Cancellations made by Rapid Boarders due to certain conditions and limitations will entitle the customer to a 100% refund of the Booking Price. Please note if the booking has been made via a travel agent or online website, all refunds are to be obtained directly from the booking agent/website. Such booking agent/website may at their discretion retain a booking fees less than or equal to 100% of the price.

All tours include River Boarding Lesson

FULL DAY TOUR

HALF DAY TOUR

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